Conversational Intelligence ™

Diagnosing Development: Competence vs. Commitment

The Situational Leadership® II model has three core components – setting a SMART goal with your employee, diagnosing the development level of your employee with regard to the given goal, and applying the appropriate type of leadership for the person’s development level. Today, we’ll break down the two core factors that determine the development level…

read more
conversational intelligence
9 Out of 10 Conversations Miss the Mark

A study done at Stanford University found that nine out of ten conversations miss their mark. In other words, 90% of the time, the thing that a person is trying to communicate to another person gets muddled in translation. And that “thing” could be a piece of information, a command, or an attitude. If you’re…

read more
Making a Shift from Distrust to Trust

Trust in the workplace sometimes feels like it takes years to gain and seconds to lose. Changing workplace culture to facilitate trust is never an easy process, but it can be done, and it is certainly worth investing time and energy into. As we’ve outlined in previous posts, distrust is toxic in the workplace. It…

read more
trust in the workplace
Top Indicators of Distrust in the Workplace

Distrust has seeped into our lives at a cultural level. For evidence, simply turn on the news. You’ll find story after story about government misconduct, new things we need to be afraid of, and people who are out to get us. There’s a general sense in every aspect of life from child rearing to dating…

read more
Conversational Intelligence
Delightful Conversations = Delightful Outcomes in the Workplace

When we interact with new people, we have biological responses within .07 seconds. We are naturally predisposed to be more trusting of some people than others. But as we interact more with the same people, those predispositions get washed away and we begin to have even stronger biological responses to the people that we like…

read more
trust in the workplace
I Know If I Trust You in Milliseconds

You should never judge a book by its cover. But we all do. And we do it in milliseconds. A recent study out of NYU showed test subjects pictures of faces for just 33 milliseconds. In that miniscule amount of time, different parts of the subject’s amygdala lit up, indicating that they either trusted the…

read more