Level Up Leadership
In a perfect world, every employee would be completely self-motivated, able to set their own goals, and able to achieve their highest potential without any outside guidance. Unfortunately, that’s not the world we live in. In our current workplace culture, employees generally both want and need their bosses to be more akin to coaches –…
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The nature of work is changing, and it’s changing quickly. It used to be that most people were happy to get a job and use that job as a means to an end – an income that paid the way for the life they wanted. Now, a “job” isn’t enough for most people, particularly younger…
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In most companies, the people at the top don’t spend a lot of time interacting directly with customers. Executives may set customer service policies and require that their employees follow through, but ultimately it’s up to the employees themselves to ensure that customer service is the best that it can be. So what leads to…
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