Posts Tagged : Conversational Intelligence

workplace conversations
Are You Having these Types of Conversations with Your Employees?

A study a few years back conducted by Harris Poll asked over six hundred managers how comfortable they were giving feedback to employees. Amazingly, 69% of the respondents said that they were uncomfortable communicating with their employees in general – not just while giving feedback. When it came to feedback or criticism that they didn’t…

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conversational intelligence
9 Out of 10 Conversations Miss the Mark

A study done at Stanford University found that nine out of ten conversations miss their mark. In other words, 90% of the time, the thing that a person is trying to communicate to another person gets muddled in translation. And that “thing” could be a piece of information, a command, or an attitude. If you’re…

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Making a Shift from Distrust to Trust

Trust in the workplace sometimes feels like it takes years to gain and seconds to lose. Changing workplace culture to facilitate trust is never an easy process, but it can be done, and it is certainly worth investing time and energy into. As we’ve outlined in previous posts, distrust is toxic in the workplace. It…

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trust in the workplace
Top Indicators of Distrust in the Workplace

Distrust has seeped into our lives at a cultural level. For evidence, simply turn on the news. You’ll find story after story about government misconduct, new things we need to be afraid of, and people who are out to get us. There’s a general sense in every aspect of life from child rearing to dating…

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Conversational Intelligence
Delightful Conversations = Delightful Outcomes in the Workplace

When we interact with new people, we have biological responses within .07 seconds. We are naturally predisposed to be more trusting of some people than others. But as we interact more with the same people, those predispositions get washed away and we begin to have even stronger biological responses to the people that we like…

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