Level Up Leadership
In most companies, the people at the top don’t spend a lot of time interacting directly with customers. Executives may set customer service policies and require that their employees follow through, but ultimately it’s up to the employees themselves to ensure that customer service is the best that it can be. So what leads to…
read moreWhen you started your company, chances are you took the time to write a mission statement laying out what you wanted to do and who you wanted to do it for. You may have also written a purpose statement describing why you wanted to do what you wanted to do. Together, a mission statement and…
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Every business, no matter how big or small, should have both a mission statement and a purpose statement in place to guide the organization. These two types of statements are related and often get confused with one another, but each type of statement serves a different purpose and is an important tool for strategic planning.…
read moreToo many companies think of employee onboarding as an afterthought. Once you’ve found the right employee for the right position, the rest will work itself out, right? Wrong. Failure to appropriately onboard a new employee is one of the top reasons for new hire turnover. Onboarding is an essential process that gives your new employee…
read moreStrategic planning allows your company to set a course for the year to come. A solid strategic plan should involve the input of all your top executives, and ideally your entire organization. The importance of strategic planning can’t be overstated. Without a strong vision and a written guide regarding the direction of the company, you’ll…
read moreDuring the holiday season, many companies take a moment to thank their customers. Whether by having a holiday sale or sending a holiday card, it’s common practice in businesses both big and small to use this time of year as an opportunity to express gratitude. However, the best companies don’t wait for the holidays to…
read moreThe studies are conclusive. Companies with a happy workforce can be 400 to 1,000 times more profitable than organizations that have an unhappy workforce. No, that’s not a typo: 400 to 1,000 times. That’s a huge difference that can be made simply by treating your employees well. Or perhaps it’s not as simple as it…
read moreToo often businesses wait until the end of the fourth quarter to even begin thinking about their strategic plan for the year ahead. It’s very easy to get caught up in the concerns of the moment when strategic planning gets pushed back until the end of the year. This is a recipe for stagnation that…
read moreDr. Gail Matthews of the Dominican University of California has completed a study that shows what we at Level Up Leadership have known for years: Writing your goals down and sharing them with others greatly improves your odds of achieving the goal. In Dr. Matthews’ study, she had different groups of people list their business…
read moreRunning your business without a mission statement is like trying to sail a ship without a compass (or the GPS equivalent). You may be able to cover impressive distances, but you won’t be able to tell if you’re headed in the right direction. A mission statement is a uniting force that allows everyone in your…
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